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EAP Engagement Models
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Pay-as-you-use
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Annual access arrangement
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Custom organizational program
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Prepaid care pool
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Regional program
What Your Organisation Receives
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Implementation and launch support
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Confidential employee access
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Clinical intake and matching
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Account review meetings
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Manager and HR consultation
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Referral and escalation pathways
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De-identified reporting
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Regional coordination where applicable
Service Boundaries
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EAP is not an emergency service
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When safety escalation may be required
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Whether family members are covered
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Confidentiality and its limits
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What information employers receive
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How psychiatric or specialist referrals are charged
Who We Support
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Employees
Confidential support to help manage personal, work, and life challenges.
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Insurers & Brokers
Coordinated mental health pathways to support members and clients.
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Schools
Wellbeing services supporting students, educators, and school communities.
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Managers
Practical guidance to confidently support employee wellbeing and performance.
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Regional Organisations
Flexible wellbeing services tailored to regional communities and teams.
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HR & People Teams
Strategic wellbeing support that complements your people and culture goals.
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Families of Employees
Counselling and support for partners, children, and immediate family members
EAP Services
Confidential Employee Assistance Program services for every stage of care.
How Support Works
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1. Access
Connect through a simple, confidential support pathway.
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2. Intake
Initial assessment to understand needs and priorities.
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3. Matching
Paired with the most suitable clinician or service.
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4. Counselling / Therapy
Evidence-based support tailored to individual needs.
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5. Referral / Escalation
Additional care when specialist support is appropriate.
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6. Reporting & Review
Monitor progress with ongoing reviews and reporting.
Clinical Governance
Clinical governance ensures every client receives safe, ethical, and high-quality care through evidence-based practices, qualified clinicians, and clear clinical oversight.
1. Privacy & Confidentiality
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Confidentiality
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Consent & Privacy
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De-identified Reporting
2. Clinical Quality
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Ethical Standards
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Clinician Matching
3. Safety & Governance
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Escalation Protocols
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Safeguarding Boundaries
4. Care Pathways
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Referral Pathways
Regional Clinical Partner Network
Compassionate mental health, family, school, and workplace support from experienced clinicians, delivered through evidence-based care and a trusted regional network of employees, associates, referral partners, virtual services, and onsite arrangements.
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SINGAPORE
SOUTHEAST ASIA
Thailand
Vietnam
Indonesia
Philippines
INDIA
Mumbai
Bengaluru
Delhi
CHINA
Shanghai
Beijing
MALAYSIA
Kuala Lumpor
Penang
Johor Bahru
EAST ASIA
Japan
Korea
Hong Kong
Taiwan
AUSTRALIA
Sydney
Melbourne
Brisbane
DUBAI
Dubai
Abu Dhabi
Psychiatric & Specialist Referral Pathways
When an employee requires support beyond psychological care, PLP provides a clear and clinically guided pathway to appropriate specialist care.
​The right care, at the right time.
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A connected clinical pathway designed to support appropriate referral, continuity of care and better wellbeing outcomes.
​Coordinated Care
With the employee’s consent, psychological support can continue alongside specialist care to support continuity and a more coordinated approach to treatment.​
​Appropriate Referral
Where clinically appropriate, employees can be referred to psychiatrists, medical professionals or other relevant specialists.​
Clinical Assessment
Our clinicians assess the employee’s needs and identify when additional specialist support may be beneficial.​
